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There are several options available to customers when purchasing from the
Bustle & Bows website.
Orders can be placed using our secure online facility, or by email or mail. Click here to download our form for mail orders
We accept payment by Bankcard, Mastercard, Visa, Diners, and American Express.
Australian cheques and money orders in Australian dollars will also be accepted.
We understand that once you have placed your order, you will be anxious for
delivery. Your order will be processed and dispatched as soon as possible after
payment is received. Credit card payments generally take 2 to 3 days to be
processed by the bank and cheques may take a little longer.
At Bustle & Bows we make every effort to ensure that your parcel arrives
promptly and in good condition, according to the delivery instructions you
choose. However, we cannot be responsible for unforeseen problems with carriers,
or if an item is temporarily out of stock. We will do our best to contact you,
and help resolve the situation as soon as it comes to our attention, in order
to provide you with the high quality of customer service you have come to expect
from us.
- All orders are taken in Australian dollars.
- Deliveries within Australia
will incur a 10% GST.
Online Ordering
Ordering online is simple and secure with Bustle & Bows.
Using SSL (Secure Socket Layer) you can be assured that your credit card
numbers, address details and personal information will be protected.
When you finalize your purchase you will notice that you are transferred
to a secure server.
Please be assured that any information collected will be treated with the
strictest confidences and will not be provided or sold to any other agencies.
Ordering by Mail
To order by mail please download the order
form.
The form can then be faxed or mailed to;
Bustle & Bows
260 Yarra Street
Warrandyte
Victoria,
Australia 3113
Postal/ Delivery Charges
Postal charges are calculated using Australia Post Distance Charges for both
Domestic and International deliveries.
We are happy to accept orders of any size and therefore do not have minimum
or maximum charges for delivery/postage, All orders will be treated on an individual
basis and standard Australia Post charges will be applied according to weight,
size and destination. Due to limitations in the availability of on-line Australia
Post calculators, the amounts quoted at the time of ordering are approximate
and indicate the maximum charges that may apply. Please note that you
will only be charged actual postage rates quoted and applied by Australia
Post,
plus a $1 handling fee. If the actual postage is less than that quoted on
the order form, the lower amount will be charged and stated on your docket.
If you would like to receive confirmation of postal/delivery charges before
your order is processed, please specify this in the general comments box on
the order form. We will email you prior to processing your order and will not
proceed without your return confirmation of the applicable charges.
Delivery within Australia
All orders are sent by regular letter or parcel post by Australia
Post.
If you require your parcel to be sent Express Post please indicate this by
choosing this option when ordering.
Registered Post and/or insurance, are also available upon request. If you
wish to use these options, please indicate this in the comments section of
the order
form.
Higher charges apply for the above services.
Express Post
As a guide, fees for Express Post are approximately double those of regular
parcel post. Express Post will deliver your pre-paid envelope or satchel the
next business day.
Registered Post and Insurance
You may wish to consider the additional security of registered Post or Insurance
for orders over $100. Please note that all care is taken in packaging your
order securely, however, we do not take any responsibility for loss or damage
during delivery.
Registered Post requires that you sign for your parcel and allows for Australia
Post to track lost parcels. The fee includes insurance cover up to the value
of $100. The cost for this service is an additional $2.35 per article.
Additional Insurance cover may be purchased. Parcels must be registered to
be insured. Cost is $2.35 for registered post and $1.10 per $100 or part thereof,
in excess of $100.
International Delivery
All International orders are sent by Air Mail unless stated otherwise. Air
Mail is the quickest delivery service.
We are happy to accept orders of any size and therefore do not have minimum
or maximum charges for delivery/postage, All orders will be treated on an individual
basis and standard Australia Post charges will be applied according to weight,
size and destination. Due to limitations in the availability of on-line Australia
Post calculators, the amounts quoted at the time of ordering are approximate
and indicate the maximum charges that may apply. Please note that you
will only be charged actual postage rates quoted and applied by Australia
Post, plus a $2.50 handling fee. If the actual postage is less than that quoted on
the order form, the lower amount will be charged and stated on your docket.
If you would like to receive confirmation of postal/delivery charges before
your order is processed, please specify this in the general comments box on
the order form. We will email you prior to processing your order and will not
proceed without your return confirmation of the applicable charges.
Economy Air Mail and Sea Mail offer additional savings for parcels up to
20kg to specified destinations, however, this can delay your parcel from several
weeks for Economy Air to several months for Sea Mail.
If you would like a quotation for Sea Mail please specify in the comments
section of your order and we will reply by email before processing your order.
Your local customs service may require you to pay duties, fees and/or taxes
upon arrival of your order. Purchaser is responsible for any applicable fees.
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